Who we are
Privacy Policy for Industry Coffee
Effective Date: 20/12/24
At Industry Coffee, we value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and protect your information when you visit and shop on our website industrycoffee.co.nz (“Site”). By using our Site, you agree to the terms outlined in this privacy policy.
1. Information We Collect
When you shop on our website or engage with us in any way, we collect the following information:
a) Personal Information
- Name
- Email Address
- Shipping Address
- Billing Address
- Phone Number
- Payment Information (processed securely via Stripe)
b) Non-Personal Information
We may also collect non-personal information about how you use our website, including your IP address, browser type, and device information. This helps us improve your shopping experience.
2. How We Use Your Information
We use the information we collect in the following ways:
- To process and complete your orders.
- To send order confirmations, shipping updates, and other transactional communications.
- To respond to customer service inquiries and provide support.
- To improve our website, products, and services based on feedback and usage data.
- To send promotional emails (only if you’ve opted in to receive them).
3. Payment Processing
Payments for orders placed on Industry Coffee are processed securely via Stripe. Stripe is a third-party payment processor that collects your payment details, including credit card information. Stripe handles all payment information in compliance with the Payment Card Industry Data Security Standard (PCI-DSS).
For more information on how Stripe processes your payment data, please refer to Stripe’s privacy policy:
https://stripe.com/privacy
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience on our Site. Cookies are small text files stored on your device that help us remember your preferences and improve website functionality. You can adjust your browser settings to refuse cookies, but some parts of the Site may not function properly without them.
5. Sharing Your Information
We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties for the following purposes:
- Service Providers: We may share information with service providers who help us operate our business, such as shipping carriers and payment processors (e.g., Stripe).
- Legal Requirements: We may disclose information if required by law, such as complying with a subpoena or other legal process.
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of data transmission over the internet is 100% secure, so we cannot guarantee absolute security.
7. Your Rights
You have the right to access, correct, or delete your personal information. You can also opt out of receiving marketing emails at any time by following the unsubscribe instructions in the email or by contacting us directly at [email protected]
8. Links to Other Websites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
9. Changes to This Privacy Policy
We reserve the right to update or modify this privacy policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this privacy policy or how your information is handled, please contact us: